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Frequently Asked Questions

How can I get a quote for a sign?

If you haven’t already, first get inspired by taking a look at the examples in our . Once you have an idea of your ideal lobby sign, send us an email (customsign3d@gmail.com) or complete the online form below.

In your quote request, start with a brief description of your ideal sign based on examples you’ve seen. Include photos of the wall taken straight on, measurements of the wall, and your logo artwork (in vector outline format).

If you have any questions, please call us and we’ll gladly guide you through the process,

What logo file should I upload?

For design and production purposes you should provide a vector format file with all text converted to outlines. The file should be in Adobe Illustrator format (.ai) however .eps, and .pdf files with outlines are also great.

You should be able to get this from the person who designed your logo. Don’t worry, if you don’t have this file when submitting your quote request. Provide the highest quality logo file available to you and you can always provide the correct files later.

What power source do backlit signs need?

Backlit signs typically use a low voltage 12v power source. The amperage ranges between 5 - 15 amps. The adapter we include resembles a regular cell phone charger you can plug directly into a typical 110 power socket.

How long will it take to install my backlit sign?

It really depends on the type of wall and how many individual letters and symbols there are in your sign. It usually takes between 1.5hr - 3 hours to install a backlit sign.

Backlit Signs and Shipping

Before shipping each custom backlit sign we ensure that the sign is functioning and everything works correctly. Once you receive it we recommend carefully taking it out of the box to ensure no damage has occurred during shipping or due to mishandling while shipping.

Shipping Guarantee

If anything goes wrong during shipping, we will do our best to quickly reproduce and ship replacement parts to you to ensure smooth installation. Based on our experience, damage from shipping is extremely rare.

Once you receive the package, take note of the condition of the package exterior. Make sure there aren't any visible signs of damage (i.e. bent corners, damage marks or footprints). If you see any signs of damage, take pictures of the package just in case anything was damaged inside. The package needs to be opened within 24hrs for us to claim any damage with the shipping company, however this is highly unlikely.