The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you haven’t already, first get inspired by taking a look at the examples in our . Once you have an idea of your ideal lobby sign, send us an email (firstname.lastname@example.org) or complete the online form below.
In your quote request, start with a brief description of your ideal sign based on examples you’ve seen. Include photos of the wall taken straight on, measurements of the wall, and your logo artwork (in vector outline format).
If you have any questions, please call us and we’ll gladly guide you through the process,
For design and production purposes you should provide a vector format file with all text converted to outlines. The file should be in Adobe Illustrator format (.ai) however .eps, and .pdf files with outlines are also great.
You should be able to get this from the person who designed your logo. Don’t worry, if you don’t have this file when submitting your quote request. Provide the highest quality logo file available to you and you can always provide the correct files later.
Backlit signs typically use a low voltage 12v power source. The amperage ranges between 5 - 15 amps. The adapter we include resembles a regular cell phone charger you can plug directly into a typical 110 power socket.
It really depends on the type of wall and how many individual letters and symbols there are in your sign. It usually takes between 1.5hr - 3 hours to install a backlit sign.
Before shipping each custom backlit sign we ensure that the sign is functioning and everything works correctly. Once you receive it we recommend carefully taking it out of the box to ensure no damage has occurred during shipping or due to mishandling while shipping.
If anything goes wrong during shipping, we will do our best to quickly reproduce and ship replacement parts to you to ensure smooth installation. Based on our experience, damage from shipping is extremely rare.
Once you receive the package, take note of the condition of the package exterior. Make sure there aren't any visible signs of damage (i.e. bent corners, damage marks or footprints). If you see any signs of damage, take pictures of the package just in case anything was damaged inside. The package needs to be opened within 24hrs for us to claim any damage with the shipping company, however this is highly unlikely.